Terms of Use
1. Who we are and what these terms cover
These Terms of Use (the “Terms”) govern your use of the Flamico mobile application for iPhone and Android (the “App”), the website flamico.app (the “Website”), and any related features, content and communications (together, the “Services”), provided by Flamico (“Flamico”, “we”, “us”, “our”). “You” means the person using the Services.
By downloading, installing or using Flamico, or by starting a subscription or free trial, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use Flamico. Some features may come with additional terms shown in the App when you use them. If they conflict with these Terms, the additional terms apply to that feature.
2. Who can use Flamico
- You must be at least 18 years old, or the age of majority where you live if that is higher.
- You must be able to enter into a binding contract and not be barred from using the Services under any applicable law.
- You must use the Services only for yourself, on devices you own or are allowed to control. You may not use Flamico to monitor, restrict or control another adult’s device without their knowledge and consent.
3. What Flamico is, and what it is not
Flamico is a self-help tool for people who want to quit pornography and build healthier habits. It includes content blocking, phone and app locks, an urge flow with breathing and your own motivational video, progress tracking, an optional accountability partner, calming audio, and Mico, an AI companion.
Flamico is not a medical device and is not a substitute for professional care. It does not diagnose, treat, cure or prevent any disease or condition, including any form of addiction, compulsive sexual behavior, depression or anxiety. Mico is an artificial intelligence, not a doctor, psychologist, therapist or counselor, and nothing in the Services is medical, psychological or legal advice. If you are struggling, please consider talking to a qualified professional. If you are in crisis or thinking about harming yourself or others, contact your local emergency number or a crisis line immediately. In the US you can call or text 988, and you can find free helplines in other countries at findahelpline.com. Please also read our Health Disclaimer.
4. Your account
- You may need an account to use some features. You agree to give accurate information and keep it up to date.
- You are responsible for keeping your device, your account and any passcode you set in Flamico secure, and for activity under your account. Tell us right away at support@flamico.app if you think your account has been used without your permission.
- You can delete your account at any time in the App or as described on our Delete your data page. Deleting your account does not cancel a subscription bought through Apple or Google; see section 6.
5. Subscriptions and free trials
5.1 Plans and prices
Flamico’s features are available through an auto-renewing subscription. We currently offer weekly, monthly and yearly plans. The price, billing period and any free trial are shown in the App before you buy, in your local currency, and may vary by country and change over time. Taxes may be included or added as required where you live.
5.2 Payment
Subscriptions are sold through the Apple App Store (on iPhone) or Google Play (on Android), and are subject to their terms and payment policies. Payment is charged to your Apple ID or Google account when you confirm the purchase or, if you start a free trial, when the trial ends. We do not receive or store your payment card details.
5.3 Automatic renewal
Your subscription renews automatically at the end of each billing period, at the then-current price for the same plan, and your account is charged within 24 hours before the end of the current period, unless you turn off auto-renewal at least 24 hours before the end of the current period.
5.4 Free trial
Where offered, a free trial lets you use the full App for the period shown (for example 5 days on the yearly plan). If you don’t cancel at least 24 hours before the trial ends, the trial automatically converts into a paid subscription and you are charged for the first billing period. We send you a reminder before the trial ends, but it is your responsibility to cancel if you don’t want to continue. Free trials are available once per person, and Apple or Google may limit eligibility. If you buy a subscription during a free trial, any unused portion of the trial may be forfeited, depending on the store’s rules.
5.5 Price changes
We may change subscription prices. If we raise the price of your current subscription, Apple or Google will notify you in advance as their policies require, and where required you will have to agree before your subscription renews at the new price. If you don’t agree, your subscription will end at the end of the current period.
5.6 Restoring purchases and other devices
Your subscription works on devices signed in with the same Apple ID or Google account. Use “Restore purchases” in the App’s settings to unlock it on a new device. A subscription bought on one platform (for example the App Store) may not be available on the other (Google Play).
6. Cancellation and refunds
- Cancelling: on iPhone, open Settings → your name → Subscriptions → Flamico → Cancel Subscription. On Android, open Google Play → your profile picture → Payments & subscriptions → Subscriptions → Flamico → Cancel. Deleting the App or your account does not cancel your subscription.
- After you cancel: you keep access until the end of the period you already paid for. We do not provide partial refunds for unused time, except where required by law or by the store’s policy.
- Refunds: because Apple and Google process payments, refund requests are handled by them under their own policies. On iPhone, visit reportaproblem.apple.com. On Android, request a refund through Google Play. If you have trouble, contact us at support@flamico.app and we will help as much as the stores allow.
- Your statutory rights: nothing in these Terms limits any right you have under consumer protection law. In the EU and UK, by starting to use the App immediately after purchase, you acknowledge that your right to withdraw may end once the digital service begins, as permitted by law and the store’s terms.
7. Blocking, locks and strict mode
Flamico gives you tools to put distance between you and pornography. You decide how strong those tools are. Please understand how they work:
- No filter is perfect. We work hard to keep our lists of adult content up to date, but new sites appear every day. Some adult content may not be blocked, and some safe content may occasionally be blocked by mistake. Tell us about either at support@flamico.app and we will review it.
- Platform limits. Blocking depends on features provided by Apple and Google, such as Screen Time on iPhone and Accessibility or VPN services on Android. These platforms may change, limit or interrupt those features, for example after a system update, and some features may not be available on every device, operating system version or region.
- Delays and strict mode are by design. Some protections are intentionally hard to undo. For example, removing a site from your block list may take 24 hours, and in strict mode trying to switch off protection may lock your phone for a period you chose. You agree that these delays are features you asked for, not defects.
- Phone locks. When you lock your phone with Flamico, most apps become unavailable for the time you choose, while calls and messages remain available. Emergency calls are always handled by your phone’s operating system and are never blocked by Flamico. Do not start a lock if you may need other apps for safety, health, work or legal obligations during that time. You are responsible for choosing lock durations that are safe for you.
- Removing protection. You can always turn off Flamico’s permissions in your phone’s settings or uninstall the App, subject to the delays you chose in strict mode and the controls of your operating system.
8. Mico, our AI companion
- Mico’s replies are generated automatically by artificial intelligence. They may be inaccurate, incomplete or inappropriate for your situation. Use your own judgment and don’t rely on Mico for medical, psychological, legal, financial or safety decisions.
- Mico is designed to point you to real help if your messages suggest you may be in danger, but it cannot monitor you, call anyone or guarantee your safety.
- Don’t use Mico to create content that is illegal, sexually explicit, hateful, harassing, or that encourages harm to yourself or others, and don’t try to bypass its safety measures.
- You are responsible for what you write to Mico. How we handle your conversations is explained in our Privacy Policy.
9. Accountability partners
If you invite a partner, you confirm that they agreed to receive alerts from you. Partners receive only the alerts you choose. Flamico is not responsible for how a partner reacts to or uses the alerts they receive, and a partner is not a substitute for professional support. Either of you can end the link at any time. Do not use the partner feature to monitor someone who has not consented.
10. Your content
“Your Content” means anything you create or provide in the Services, such as your setup answers, reason, notes, check-ins, messages to Mico and your motivational video. You keep all rights to Your Content. You give us a limited, worldwide, royalty-free license to store, process and display Your Content only as needed to provide the Services to you, as described in our Privacy Policy. This license ends when you delete Your Content or your account, except for copies we must keep for legal reasons or that remain in backups for a short time. You confirm that you have the rights to Your Content and that it doesn’t violate anyone else’s rights or any law.
11. Acceptable use
You agree not to:
- Copy, modify, distribute, sell or rent any part of the Services, or reverse engineer, decompile or try to extract the source code, except where the law allows it.
- Interfere with or disrupt the Services, our servers or networks, or try to gain unauthorized access to any system or account.
- Use bots, scrapers or automated means to access the Services, or use the Services to build a competing product.
- Circumvent, disable or interfere with security features, usage limits or subscription checks.
- Use the Services to harass, threaten, stalk or monitor anyone, or for any illegal purpose.
- Upload malicious code or content that infringes intellectual property or privacy rights.
12. Our intellectual property
The Services, including the App, the Website, the Flamico name and logo, Mico and all characters, artwork, animations, sounds, text, software and design, belong to Flamico or our licensors and are protected by intellectual property laws. Subject to these Terms and an active subscription where required, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control, for your personal, non-commercial use. All rights not expressly granted are reserved.
13. Feedback
If you send us ideas or suggestions, you agree that we may use them freely to improve the Services, without any obligation to you.
14. Third-party services
The Services may rely on or link to services provided by others, such as Apple, Google, crisis helplines, and websites mentioned in our articles. We don’t control them and are not responsible for their content, availability or practices. Your use of them is subject to their own terms and policies.
15. App Store terms (iPhone)
If you downloaded the App from the Apple App Store, you and we acknowledge that:
- These Terms are between you and Flamico only, not Apple, and Flamico, not Apple, is solely responsible for the App and its content.
- Your license to use the App is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you through Family Sharing where available.
- Apple has no obligation to provide any maintenance or support for the App.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Flamico’s responsibility, to the extent not disclaimed in these Terms.
- Flamico, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
- If a third party claims that the App or your possession and use of it infringes their intellectual property rights, Flamico, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms when using the App.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right to enforce these Terms against you as a third-party beneficiary.
Apple’s Licensed Application End User License Agreement also applies. If it conflicts with these Terms, these Terms apply to the extent permitted.
16. Google Play terms (Android)
If you downloaded the App from Google Play, the Google Play Terms of Service and Google’s policies also apply to your download and purchases. Google is not responsible for the App or its support, and these Terms are between you and Flamico.
17. Changes to the Services and to these Terms
We continuously improve Flamico, so features may be added, changed or removed. If we remove a core feature you pay for, we will tell you in advance where reasonably possible. We may update these Terms from time to time. If a change is material, we will notify you in the App or by email before it takes effect. By continuing to use the Services after the change takes effect, you accept the updated Terms. If you don’t agree, you can stop using the Services and cancel your subscription.
18. Suspension and termination
You can stop using the Services at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, if required by law, or to protect users or the Services, and we will tell you why where the law allows. Sections that by their nature should survive (such as intellectual property, disclaimers, limitation of liability and disputes) survive termination.
19. Disclaimers and limitation of liability
To the fullest extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the Services will be uninterrupted, error-free, completely secure, or that they will block all adult content or achieve any particular result for you.
To the fullest extent permitted by law, Flamico and its team will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or opportunity, arising out of or related to your use of or inability to use the Services. Our total liability for any claim related to the Services is limited to the greater of (a) the amount you paid for Flamico in the 12 months before the event giving rise to the claim, or (b) 50 US dollars.
Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud, or your mandatory rights as a consumer.
20. Indemnity
To the extent permitted by law, you agree to defend and indemnify Flamico against claims, damages and costs (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Services, or your violation of anyone else’s rights. This section does not apply if you are a consumer in a country where such clauses are not allowed.
21. Governing law
These Terms are governed by the laws of the country in which Flamico’s operator is established, without regard to conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.
22. Resolving disputes
Most concerns can be solved quickly. Before starting any formal claim, please contact us at support@flamico.app and give us 30 days to try to resolve the issue informally. If we can’t resolve it, either of us may bring the dispute before the competent courts, subject to section 21. EU consumers can also use the alternative dispute resolution procedures available in their country.
23. General
- These Terms, together with our Privacy Policy and any feature-specific terms, are the entire agreement between you and Flamico about the Services.
- If any part of these Terms is found unenforceable, the rest remains in effect.
- If we don’t enforce a right, that is not a waiver of it.
- You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition or sale of assets, with notice to you.
- We are not responsible for delays or failures caused by events beyond our reasonable control.
- These Terms are written in English. If we provide a translation, the English version prevails to the extent permitted by law.
24. Contact
Questions about these Terms: support@flamico.app.